Defusing the angry patron : a how-to-do-it manual for librarians
Book |
Second edition. |
Neal-Schuman Publishers Inc.,
New York :
[2011], ©2011.
- 1 of 1 Copy Available at Libraries in Niagara Cooperative (Show)
- 1 of 1 Copy Available at Fort Erie Library System
- 0 current holds with 1 total copy.
| Branch | Call Number | Location | Holdable? | Status |
|---|---|---|---|---|
| Centennial | REF RUBIN 2011 | Reference | Copy hold / Volume hold | Available |
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Details
- ISBN: 9781555707316 (alkaline paper)
- ISBN: 1555707319 (alkaline paper)
- Physical Description: printxv, 125 pages ; 28 cm.
- Edition: Second edition.
- Publisher: New York : Neal-Schuman Publishers Inc., [2011], ©2011.
- Bibliography, etc. Note: Includes bibliographical references (pages 113-117) and index.
- Formatted Contents Note: A primer on anger -- Preventive measures -- How to do it : 25 basic strategies for defusing anger -- Effective listening skills -- Beyond the basics : difficult situations -- The digital landscape -- Coping with your own anger -- Help is at hand.
Additional Resources
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